WHERE IS MY ORDER?
All orders will be dispatched within 24 hours of order confirmation via Royal Mail's recorded delivery service. The estimated delivery time for addresses within the UK is 1-3 working days. You can track the status of your order on the My account section.
ARE ALL ITEMS AUTHENTIC?
Absolutely! Everything we sell is guaranteed to be authentic. All products are sourced from reputable, professional suppliers from the UK and mainland Europe, and is then double checked upon delivery by us.
I'VE CHANGED MY MIND ABOUT MY ORDER, CAN I RETURN IT?
Yes! We do offer returns, unlike many similar sized businesses, and we are happy to help you with the return process. When a return is agreed, you will be issued a 100% store credit gift card. For more information, head over to our returns page.
MY ITEM DOESN'T FIT, WHAT CAN I DO?
You can exchange an item for a different size depending upon size availability. In the case that the product has sold out, we will do our best to source a better fitting product, but can't guarantee success. In this situation, we would resort to the normal return process.
DO ALL ITEMS COME WITH TAGS?
Normally, all new products will come with tags, as if they were bought from the rail of a shop. However, we do occasionally get some items that don't have tags. These will be priced lower than normal, and have the fact they will come without tags stated in the product description.
CAN I CANCEL MY ORDER?
Changed your mind about a product since you've bought it? If you can contact us as soon as possible, we will happily cancel your order and refund you. However, be quick as we aim to get all items posted the morning after purchase, and once they've gone to the Post Office, you will have to return the product to us!
HOW ARE THE PRICES SO LOW?
We are fortunate enough to be in contact with some very well connected people who can get their hands on the items we stock. Please don't ask for their details, as no magician reveals their secret!
HOW CAN I PAY?
Currently, we accept all payments through Amazon Pay, all major debit and credit cards and also bank transfer for those who have shopped with us before. If you are not from the UK, we also accept Transferwise.