• UK orders over £150: Free signed shipping
• UK orders under £150: £5 shipping fee
• Next Day Guaranteed (UK): £10
International shipping options:
• Standard (Royal Mail): £12–£20
• DHL Express: £30
Most international shipments cost £22+, we cover the difference.
• Orders processed and dispatched within 24 working hours (Monday–Friday only)
• Orders placed after 15:30 GMT will not be shipped the same day
• UK (Tracked 24 Royal Mail): Aim of 1–2 working days after dispatch, not a guarantee.
• UK (Royal Mail Special Delivery): Guaranteed next working day
• International Standard: 3–7 working days
• DHL International Express: 1–3 working days
Tracking codes are emailed when your order is dispatched.
• We are not liable for incorrect shipping addresses entered at checkout.
• Tracking signatures is considered proof of delivery• If marked as delivered but not received, check with neighbours, household members or your local post office. If still not found, must be reported within 7 days to initiate a claim
• We are not responsible for parcels left outside or collected from Post Offices unless pre-arranged with us.
Please note that for any parcels that have been signed for but not delivered, if there is CCTV or 'Ring' doorbells on the premises but they are broken at the time of delivery, we will not be able to make a claim with Royal Mail. It is essential that any security at the address, is in working order.
Due to circumstances beyond our control, we are unable to provide refunds on items whereby the customer has made specific delivery requests, altering the parcels normal journey.
• Returned due to incorrect address: £8 handling fee applies, and if held at post office for 2 weeks is only eligible for store credit or reshipment.
• Failed deliveries returned to us: reshipment available for £4, or exchange/store credit offered
• Delays may occur due to Brexit or global shipping disruptions
• If goods are not received within 15 working days, please contact us for assistance.
Customs & Duties:
All fees are pre-paid by us as a company
Damaged Goods:
If your item arrives damaged, please accept the parcel and contact us immediately so that we can arrange a replacement for you. Please note that refusing or rejecting the delivery will result in a rejection fee, as the return costs are charged to our account by the courier.
Are the items brand new?
Every single item is brand new with tags.
How are the prices so low?
We keep our overheads lower than traditional high-street and major online retailers, allowing us to pass those savings directly to you. We work with both new-season and past-season stock, giving you access to authentic designer pieces at more competitive prices.
Are all your items authentic?
Open Attire is a fully registered, VAT-registered Ltd company, and all products we sell are 100% authentic, brand new and supplied with tags. Our stock is sourced from trusted suppliers across the UK and Europe, including authorised suppliers and direct brand pre-orders.
Will my item come with Certilogo technology?
All items will come as they would from the flagship store. Stone Island will have Certilogo technology, C.P. Company will have CLG technology etc.
How can I pay?
We accept PayPal, all major debit and credit cards, Clearpay, Klarna and Apple Pay. For bank transfer or Wise (formerly TransferWise) payments, please contact us directly.
When will my order arrive?
Orders are dispatched within 24 hours (Monday–Friday) via Royal Mail Tracked24, with UK delivery usually taking 1–2 working days.Next-day delivery is also available.Track your order via the My account section.
Can I cancel my order?
We dispatch orders quickly, so your order may already have shipped. Contact us as soon as possible to request a cancellation and refund. A 5% cancellation fee applies to cover payment processing costs.
Can I exchange my item for free?
Yes, we offer completely free exchanges. No return cost, no extra shipping cost on the new item too - email us if you want us to hold the exchange aside for you.
What is your return policy?
Return any unused item within 14 days of delivery for a full refund (exemptions apply). Please print out our returns form, and generate a pre-paid returns label - £4 charge.
International orders cannot be returned.
Do you ship internationally?
Yes, we ship worldwide. International orders usually arrive within 7-14 business days, and are inclusive of duties.
How is my data stored?
Your payments and personal data are kept secure. PayPal and card payments are processed through encrypted payment gateways. We comply with GDPR and never store your passwords or payment details. We only collect essential checkout information, such as your name, email and address, which can be deleted upon request.
Don't hesitate to contact us