Delivery & Returns

RETURNS POLICY:

 

If you are unhappy with your order, send it back within 14 days of receipt and we will refund you (exemptions listed below), or offer a free exchange for an item of equal value. The item MUST still have the Open Attire returns tag attached to it.

 

*Discount note* - If you apply a discount at checkout of a nominal figure (£5 etc), the discount will be removed first with the refund.

 

 All returns must be sent via Royal Mail.

  

EXEMPTIONS:

 

- An exchange return will be processed with store credit.

- Clearance pieces (50% off or more) are returnable for store credit ONLY.

- We do not allow swimwear to be returned in any form.

- Items purchased during the Black Friday event (28th November to 2nd December) are credit note or exchange return ONLY, as they are deemed clearance stock.

- Unfortunately International customers are unable to return goods in any form.

 

*Under no circumstances will we be held accountable for parcels with additional delivery arrangements (e.g. collected from a local Post Office or left in a safe place)*

  

UK DELIVERY:

 

We ship Monday to Friday (excluding bank holidays), any orders placed before 15:30 BST will be shipped same day!

 

DELIVERY COSTS:  

 

All UK orders with a value greater than £200 are free of charge!

- Royal Mail Tracked48 Shipping £4

- Royal Mail Tracked24 Shipping £5

- Royal Mail Next Day Guaranteed Shipping £10

 

INTERNATIONAL DELIVERY:

 

- Royal Mail International Shipping £12 (£20 for orders over £200)

- DHL Express Shipping (1-3 days) £30

 

 

For more information please read our full policys at the bottom of the website!